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Benefit Realization Management LeadPosted Date: 14 Jul 2014

Benefit Realization Management Lead

Benefits Realisation Management (BRM) is the mechanism for defining and measuring the benefits through a set of agreed business KPIs / metrics associated with a successful realisation of the transformation programme.The workstream spans across the full lifecycle of the transformation programme and is implemented in alignment with its key milestones. It consists of three key stages: Target, Monitor and Measure.


  • Gather historical data and analyze existing KPIs and performance
  • High-level understanding of the Amdocs product suit and associated business benefits
  • Translate the business benefits into high-level (strategic / tactical) KPIs and operational metrics
  • Document agreed metrics for each business area & obtain sign off
  • Drive the baseline measurement activities to baseline the current performance
  • Model the targets and the continuous improvement plan for the agreed KPIs / metrics (based upon known solution parameters)
  • Creation of a dashboard for existing and forecasted performance against agreed metrics
  • Identify and define the required Business Intelligence requirements for the future state environment
  • Continued monitoring (throughout solution development and implementation lifecycle) of the agreed KPIs / metrics for the in-scope business operations and areas
  • Maintain continuous impact analysis of Change Requests (CRs) on the benefits and KPI-model
  • Perform post-deployment benefits realisation measurements during the agreed measurement periods to track success against the KPI targets
  • Perform root cause analysis in support of post-deployment benefits realisation measurements

Role Requirements (required):

  • experience in operational efficiency studies and KPI / metric analysis
  • Advanced analytical & problem solving skills
  • Understanding of KPIs and affinity with KPI usage
  • Establish & follow a governance process including managing risks & issues
  • Excellent oral & written communication skills, including proficiency in Excel, Access, PowerPoint, etc
  • High level of motivation & a self-starting attitude
  • Excellent stakeholder engagement skills. Ability to liaise with both business stakeholders and technical SMEs
  • Excellent attention to detail
  • Experience of working in a large complex multi-disciplinary environment as part of transformational change
  • Work collaboratively in a team environment (knows when to lead & when to follow)
  • Flexibility & ability to travel

Role Requirements (optional):

  • Activity-based costing
  • Six Sigma Skills
  • Basic Statistical skills
  • Experience of working in a consulting environment

We are regret only shortlisted candidate(s) will be notified

Job Summary

Yr(s) of Exp 6
Qualification Degree
Job Function
Job Function Business Consulting
Zonal Segregation --
Job Type