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Customer Service OfficerPosted Date: 08 Jan 2014

Customer Service Officer

Responsibilities: 

  • Handle customer service hotline and provide first level of support.
  • Provide quality customer service to customers over the phone or email.
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
  • Listen, probe and question in order to clarify and understand customer needs.
  • Resolve customer queries efficiently and escalate problems/issues promptly.
  • Follow-up on outstanding cases and perform call back to customers if necessary.
  • Follow Standard Operating Procedures closely.
  • Work as a team and ensure that the contact centre service level is met.
  • Any other tasks assigned.

 

Requirements:

  • Candidate must possess minimum ‘N’/’O’ levels
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Pleasant disposition and personality
  • A team player
  • Possess a sense of urgency
  • Candidates with experience in customer service or contact centre will have an added advantage

Fresh graduates with a passion in customer service are welcome to apply.

We are regret only shortlisted candidate will be notify.

Responsibilities: 

  • Handle customer service hotline and provide first level of support.
  • Provide quality customer service to customers over the phone or email.
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
  • Listen, probe and question in order to clarify and understand customer needs.
  • Resolve customer queries efficiently and escalate problems/issues promptly.
  • Follow-up on outstanding cases and perform call back to customers if necessary.
  • Follow Standard Operating Procedures closely.
  • Work as a team and ensure that the contact centre service level is met.
  • Any other tasks assigned.

Requirements:

  • Candidate must possess minimum ‘N’/’O’ levels
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Pleasant disposition and personality
  • A team player
  • Possess a sense of urgency
  • Candidates with experience in customer service or contact centre will have an added advantage

Fresh graduates with a passion in customer service are welcome to apply.

Interested applicant please kindly provide information as below:

  1. Personal details (i.e. NRIC number, date of birth)
  2. Reason of leaving of each employment
  3. Current draw salary
  4. Expected Salary
  5. Notice period/Date of availability

We are regret only shortlisted candidate will be notify.

Job Summary

Yr(s) of Exp
Qualification GCE 'N' with 5 credits
Job Function
Job Function Customer Service
Zonal Segregation --
Job Type