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Service Desk ConsultantPosted Date: 11 Jun 2013

Service Desk Consultant 

Responsibilities 

  • Provide excellent customer service to our customers across the region
  • Manage own IT incidents/Requests from start to finish and communicate constantly with your customers
  • Help raise the level of acceptance and satisfaction of IT services amongst the user base
  • Response to customer requests and incident/problems via online/phone/email and log them into service desk application according to establish procedures
  • Ability to provide 1st level technical remote support for global applications, common infrastructure, system and desktop client
  • Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets, Liaise with 3rd party support vendor when necessary
  • Continue to refine Customer Satisfaction skills to better service the client
  • Other duties as required

Requirements

Strong knowledge of PC, Laptops, Printer remote troubleshooting

  • Good knowledge with Microsoft OS, Microsoft Windows XP, Windows7, MS office suite (e.g. Outlook, office etc.), Microsoft Active Directory administration,
  • Experience in call/technical helpdesk environment providing remote support
  • Customer service oriented and good problem solver
  • Possess good communication and interpersonal skills
  • Able to work on rotating shift, weekends and public holidays
  • Proficient in Microsoft Windows 2000/XP workstation/server, exchange, Microsoft Active Directory administration, LAN networking, VPN and TCP/IP will be advantageous
  • Be able to speak third language (e.g. Japanese) will be advantageous
  • Prefer those available immediately or short notice.

Essential:

  • Possess at least 2 years of IT Helpdesk Support experience in a shared service environment/ customer support service center supporting medium to large applications

Job Summary

Yr(s) of Exp 2
Qualification Diploma
Job Function
Job Function Helpdesk
Zonal Segregation --
Job Type ,